Website Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and further agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
By placing an order on this website you agree to the following terms and conditions.
The materials contained in this web site are protected by applicable copyright law. Any copyright issue will be pursued legally.
Internet Copyright Notice
This website and content and images are copyright of Arbaretta © All rights reserved. Distribution or reproduction of part or all of the content is prohibited and may not be used for commercial gain except with express written permission. This material includes, but is not limited to, the design, layout, look, appearance, photos and graphics. Any copyright issue will be pursued legally.
The materials contained in this web site are protected by applicable trade mark law. Arbaretta is a registered trademark and the property of its owner. Any trademark issue will be pursued legally.
The materials appearing on the Arbaretta web site could include technical, typographical, or photographic errors. Arbaretta does not warrant that any of the materials on its web site are accurate, complete, or current. Arbaretta may make changes to the materials contained on its web site at any time without notice. Arbaretta does not, however, make any commitment to update the materials.
All products listed on this site will have an associated image or photograph, these are for reference only and should be considered illustrative. Images are not to scale nor do they or make any representations to reflect the size of the product. Images may be magnified to show detail. Colour reproduction is affected by browser and monitor types and settings; therefore colour may not be accurately reproduced.
Arbaretta has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Arbaretta of the site. Use of any such linked web site is at the user's own risk.
7. Governing Law
Any claim relating to the Arbaretta web site shall be governed by the laws of England without regard to its conflict of law provisions.
8. Registered Address
Arbaretta registered address is: Arbaretta, 2 Vickers House, Vickers Business Centre, Priestley Road, Basingstoke. RG24 9NP, UK.
9. Metals and Authenticity
All Arbaretta Jewellery is guaranteed to be of the precious metal content as stated on the website. Each Arbaretta jewellery piece carries the legally required independent UK Hallmark verifying the precious metal content (unless the item is exempt by weight).
Arbaretta guarantees that all items under the exemption weight are of the precious metal content as stated on the website and are of UK assay standard.
10. Making a Purchase
We accept orders via the arbaretta.com website only. We want to make ordering from Arbaretta as simple as possible, so we don't ask you to register before you place an order. Once you place an order, we automatically create an account for you and send your login details by email. When you login, you'll be able to review your past orders, save time by using the reorder and edit functions and track your order status.
Arbaretta is not VAT registered and the prices quoted are the price you pay.
12. Minimum Order
Arbaretta does not accept orders for less than £10.00 (excluding postage).
Arbaretta accept payments for our goods and services only via secure online transaction processor PayPal. Most types of credit & debit cards are accepted by the PayPal system. If you have a PayPal account you can choose to pay from PayPal account funds. Arbaretta never have access to your payment card information, this is held securely by Pay Pal.
Once you have made your purchase Arbaretta will send an email acknowledging your order request. Once payment has been received and authorised by PayPal as having cleared Arbaretta will make a start on processing your order. If the credit card details and or funds are not authorised Arbaretta will inform the customer and reserves the right to cancel the order.
Arbaretta deliver to only the PayPal confirmed address for all orders. It is the buyer's responsibility to make sure that the information provided to PayPal is up to date and correct. Arbaretta cannot be held responsible for orders sent to an out of date or incorrect address.
Receipt of an Order Confirmation indicates a legally binding purchase and sale agreement between yourself and Arbaretta.
Arbaretta does not accept payment by cheque.
By placing an order online you are making an offer to purchase goods which if accepted by us will result in a binding contract. A confirmation email from us confirms that the contract is formed.
Non EU orders may incur customs charges dependent on local jurisdiction rules. Such charges are wholly the responsibility of the buyer.
Arbaretta reserves the right to decline an order.
Arbaretta aim to despatch orders within 3 working days of your order and cleared payment received. Jewellery that is required to be ordered in, made to length or made to order will normally be despatched within 5 to 7 working days of cleared payment to accommodate manufacture and mandatory assaying etc. If any issues arise that may delay dispatch further than 10 working days we will let you know via email.
Shipping is via Royal Mail domestic and international only.
17. Returns and Refunds
Arbaretta accept returns for whatever reason of unused, undamaged items in original condition where the date that the item is sent back to us is within 30 days of receipt of the item by the customer.
Postage & Packing charges for items shipped are non-refundable.
The buyer remains responsible for returned goods until they have been delivered to Arbaretta.
Arbaretta do not offer refunds on bespoke or custom orders items unless they are defective or faulty.
Refunds are processed within 30 days of the date that the returned goods are received.